FAQ

Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship within the United States only. At this time, we do not offer international shipping.

2. How much does shipping cost?

We offer Free Standard Shipping on all orders, with no minimum purchase required.

3. How long does shipping take?

Orders are processed within 1–2 business days.

After dispatch, delivery typically takes 3–6 business days.

Your total estimated delivery time is 4–8 business days.

4. When will I receive my tracking number?

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking information.

5. What payment methods do you accept?

We accept most major credit and debit cards, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Maestro (where supported)

All payments are processed securely using SSL encryption.

6. Can I return my order?

Yes. We offer a 90-day return policy for eligible items.

Items must be returned unused, in their original condition, and with the original packaging.

For complete details, please see our Return & Refund Policy.

7. When will I receive my refund?

After we receive and inspect your returned item, approved refunds are processed within exactly 7 business days.

There are no additional banking transfer delays. Your refund will be credited to your original payment method within that 7-business-day period.

8. Do you charge restocking fees?

No. Garland Copeland does not charge any restocking fees for approved returns.

9. Can I cancel my order?

If your order has not yet entered processing, we'll do our best to cancel it.

Once an order has been shipped, it must follow our standard return process.

Please contact us as soon as possible if you need to request a cancellation.

10. What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

We'll work quickly to provide a replacement, exchange, or refund, depending on the situation.

11. Are your wooden products identical?

Many of our products are crafted from natural wood.

Because wood is a natural material, each item may feature slight differences in grain, color, and texture. These natural variations make every piece unique and are not considered defects.

12. Is my payment information secure?

Yes.

All payments are processed through secure, encrypted payment systems. Garland Copeland does not store your complete credit card information.

13. How can I contact customer support?

We're happy to help.

Email: contact@garlandcopeland.shop

Phone: +1 (623) 562-9935

14. What are your customer support hours?

Our customer support team is available:

Monday – Friday

9:00 AM – 5:00 PM (Eastern Time)

We aim to respond to all inquiries within 1 business day.

15. Where is Garland Copeland located?

Garland Copeland

5367 Hamilton Road

Lagrange, GA 30241

United States

16. Why should I shop with Garland Copeland?

When you shop with Garland Copeland, you can expect:

  • Carefully selected quality kitchen and home products
  • Free shipping within the United States
  • Secure checkout
  • Transparent policies
  • 90-day returns on eligible items
  • Refunds processed within exactly 7 business days
  • Friendly and responsive customer support