Refund policy

Last Updated: August 1, 2026

At Garland Copeland, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help with a simple and transparent return process.

Return Eligibility

You may request a return within 90 days from the date your order is delivered.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories, manuals, and components (if applicable).
Not show signs of misuse, accidental damage, or improper handling.

Please note that returns sent without prior authorization may not be accepted.

How to Start a Return

To initiate a return, please contact our customer support team before sending your item back.

Email: contact@garlandcopeland.shop

Phone: +1 (623) 562-9935

Please include:

Your order number
The reason for the return
Photos of the item if it is damaged or defective (if applicable)

Once your request is approved, we will provide return instructions.

Return Shipping

Returns are accepted by mail.

A return label is included with eligible orders to simplify the return process.

Customers should carefully package returned items to help prevent damage during transit.

Refunds

Once we receive your returned item, it will be inspected to ensure it meets our return eligibility requirements.

If your return is approved, your refund will be issued to the original payment method used for the purchase.

Refund Processing Time

Approved refunds are processed within exactly 7 business days after the returned item has been received and approved.

There are no additional banking transfer delays. Once your refund has been approved, the refunded amount will be credited back to your original payment method within exactly 7 business days.

Exchanges

We accept exchanges for eligible items within the same 90-day return period, subject to product availability.

If the requested replacement is unavailable, a refund may be offered instead.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We will work with you promptly to provide a replacement, exchange, or refund, depending on the situation.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

Gift cards
Clearance or final sale items
Personalized or custom-made products
Items that have been used, altered, or intentionally damaged after delivery

Restocking Fee

Garland Copeland does not charge any restocking fees for approved returns.

Late or Missing Refunds

If you have not received your refund after the 7-business-day processing period:

Check your bank account or credit card statement.
Contact your payment provider, as some financial institutions may take a short time to display the transaction.
If you still have not received your refund, please contact us.